Effective date: 2026-08-16 · Version 2.0
If you are a consumer in the EU/EEA, you have a statutory right to withdraw from a distance purchase within 14 days without giving any reason (Directive 2011/83/EU; in Sweden, lagen om distansavtal och avtal utanför affärslokaler, 2005:59). This page explains how that right applies to Mímir Lens purchases and provides the model withdrawal form.
Changed your mind within 14 days? You get back the part of the price for the time you have not had. We work that out by days on the calendar — not by how many analyses you ran, how long you filmed, or how much coaching you read. Using the app does not reduce your refund.
You may withdraw from a new subscription within 14 days of the purchase. Because you asked us to start straight away at checkout, we keep an amount proportional to what has been provided up to the day you tell us, and refund the rest — this is the proportionate amount described in Article 14(3) of Directive 2011/83/EU, which is calculated from the total price and the time elapsed.
Worked examples, on a 139 kr monthly plan and a 1 199 kr annual plan:
Those figures do not change if you analysed fifty shots in those five days, or none at all. After the 14 days, there is no statutory refund for a period already paid for — but you can cancel at any time and your plan simply stops at the end of the period you have paid for.
If your plan started with a free trial, the free days are not counted as time provided — you paid nothing for them, so they cost you nothing here. The days are counted from the first payment. And during the trial itself there is nothing to withdraw from at all: no payment has been taken, so cancelling before the trial ends is both simpler and complete — your card is never charged.
Packs are a fixed number of units that never expire, so “what has been provided” is measured in units used rather than days. Withdraw within 14 days and the units you have not used come back at the price you paid for them — withdraw from a 10-analysis pack having used 3, and 7 analyses’ worth is refunded.
This one is different, and we ask you to confirm you understand it before you buy. It is a permanent unlock delivered in full the moment it is granted, so it is a service fully performed with your prior express consent — under Article 16(a) of the Directive the right of withdrawal no longer applies to it once it is unlocked. If something goes wrong with it, that is a different matter and the guarantee rules below still apply; write to us.
The fastest way is in the app: open Profile → Subscription → Withdraw from this contract. It shows you exactly what would come back before you commit to anything; you then get a summary to check — your name, which purchase, and where we will send confirmation — and nothing is filed until you press Confirm withdrawal.
Or send an unequivocal statement — the model form below, or your own words — to info@mimirlens.com before your 14-day period expires. Sending the notice before the deadline is sufficient, even if we read it later. We confirm receipt by email and refund using your original payment method within 14 days of your notice.
Withdrawing ends your plan. That is what it means: we give back the money for the period, so the period stops — immediately, when the refund is made. You are not billed again and there is nothing left to cancel. The days you did have are already covered by the share we keep, so ending it takes nothing from you that you have paid for.
Cancelling is the other choice, and it is not worse. If you would rather use the Service to the end of the period you have already paid for, cancel instead — your plan runs to that date and simply does not renew. You keep the time; you do not get money back for it. Neither option is better than the other, and we will not push you toward either.
If you have already told us you want to withdraw and would rather cancel, email us before we pay the refund and we will switch it.
If we ever failed to tell you about this right before you bought, the law gives you far longer than 14 days — up to twelve months and 14 days (Article 10) — and in that case you owe nothing for the time you used. Our records note, for every purchase, whether this information was given, and we apply the longer period automatically where it was not.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Mímir Sports AB, Ringvägen 9A, Landskrona, Sweden — info@mimirlens.com or info@mimirlens.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Account email used with the Service:
Date:
Signature (only if this form is notified on paper):
(*) Delete as appropriate.
The right of withdrawal is separate from, and in addition to, any refunds described in our Terms of Service and your statutory rights under Swedish consumer law (konsumentköplagen / konsumenttjänstlagen). For guidance you can also contact Konsumentverket (konsumentverket.se) or the EU online dispute resolution platform.